Terms and Conditions of easy dd™ alerts

Easy dd Alerts
 

1. Easy dd™ alerts – Terms and Conditions

1.1
These Terms and Conditions apply only to the easy dd™ alerts service. In this agreement “we”, “us” and “our” mean directdebit.co.nz and “you” and “your” mean the easy dd™ alerts member who becomes registered with us to use easy dd™ alerts.
1.2
All easy dd™ alerts that are sent to registered members of directdebit.co.nz are deemed to have been sent with your acceptance of any applicable terms and conditions.

2. Registration of your mobile phone

2.1
When you register for easy dd™ alerts you will be asked to nominate a mobile phone number so that you can receive your easy dd™ alerts by way of text message. At this stage, you must inform us who the owner of the nominated mobile phone. You can only register one mobile phone number for easy dd™ alerts.
2.2
We can only provide easy dd™ alerts to residents of New Zealand.
2.3
We can only provide easy dd™ alerts by way of text message to a mobile phone registered on a New Zealand network being either Telecom New Zealand, Vodafone, Telstra Clear or 2o degrees. Some older mobile phones may not be compatible with easy dd™ alerts. [the nominated mobile phone must be a digital mobile phone]. If you are unsure please contact your service provider.
2.4
When you register for easy dd™ alerts you must either be the owner of the nominated mobile phone or else have the permission of the person whose responsibility it is to pay the phone bill of the nominated mobile phone.
2.5
In the case of a mobile ownership dispute over an easy dd™ reward, it is the responsibility and full cost of the owner to prove such ownership.

3. Easy dd™ alerts

3.1
When you register for easy dd™ alerts we will send you the direct debit information by way of text message to the nominated mobile phone or by way of email to the nominated email address.
3.2
You must tell us as soon as possible if you receive any easy dd™ alerts that appear to be irregular.
3.3
We may have to interrupt the easy dd™ alerts service, for example to carry our maintenance or in circumstances beyond our control, but we will try to keep such interruptions to a minimum.
3.4
We will only send you each easy dd™ alerts message once. If you delete one of our easy dd™ alerts text messages or emails we cannot send it again.
3.5
Delivery times for the easy dd™ alerts may vary and are subject to network coverage and availability, entry volumes, the memory of the SIM card inside your mobile phone not being full and/or any technical problems.
3.6
We may send you, by post or email, from time to time, information about the easy dd™ alerts service explaining how the easy dd™ alerts service works and any steps that you need to take in relation to the service.
3.7
We reserve the right to add or delete a promotional message to each easy dd™ alerts message without notice.

4. Your obligations

4.1
You are responsible for providing and maintaining the nominated mobile phone number or email address and ensuring connection to a network suitable for receiving the service from us.
4.2
You must tell us immediately if your nominated mobile phone is lost or stolen, or if you change your nominated mobile phone number or email address. If you do not tell us we will continue to send the easy dd™ alerts to the nominated mobile phone number or email address. We will not be liable in such circumstances.
4.3
You should take all reasonable steps to prevent unauthorised access to confidential information stored in your mobile phone, or prevent your mobile phone from being used if it is lost or stolen.

5. Liability for loss

5.1
In times of high easy dd™ alerts volumes some delays may occur in the delivery of the easy dd™ alerts. We will take reasonable care to ensure that all easy dd™ alerts are sent to you as scheduled and are accurate. However, we cannot guarantee that you will receive the easy dd™ alerts as successful delivery depends on the service provided by the network provider of your nominated mobile phone or email address as well as geographic, atmospheric and other conditions and circumstances beyond our control. Message delivery performance is subject to the recipient's mobile terminal being switched on and located within an area that is acceptably covered by the recipient's service provider. Furthermore, mobile operators can prevent their subscribers from receiving text messages, for whatever reasons, and in such cases message delivery is not possible. Directdebit.co.nz, partners and mobile operators will not be held responsible for any loss, damages or injury whatsoever arising from the receipt or non-receipt of text messages. If we can show that an easy dd™ alerts message was sent by us to you then we shall have no liability to you if you suffer loss due to the easy dd™ alerts not being received accurately or at all.
5.2
Should there be a dispute, we shall endeavour to make the necessary investigations to the best of our abilities and attempt to rectify the discrepancy, but should such investigations prove to be inconclusive, no further action can be taken against us or easy dd™ partners or the mobile operators by easy dd™ alert members.
5.3
We will not be liable to you in any circumstances for any type of special, consequential or indirect loss whatsoever suffered as a result of easy dd™ alerts not being sent.

6. Variation

6.1
We may vary or update these Terms and Conditions at any time.

7. Termination

7.1
You must contact us direct if you wish to withdraw from the easy dd™ alerts service.
7.2
We can decide to withdraw the easy dd™ alerts service by giving you at least 10 days notice in writing to you. We can decide to withdraw the easy dd™ alerts service immediately without prior notice to you in order to comply with the law, to protect security or to combat fraud.
7.3
We will withdraw the easy dd™ alerts service if we receive information from your service provider that your contract with them has been cancelled.
7.4
We reserve the right to verify the validity of any easy dd™ alerts and may at our discretion suspend the membership if we feel that the easy dd™ alerts system is being misused in anyway.

8. Disclosure of Information

8.1
By registering to receive easy dd™ alerts you agree that we may use the information given to us in our internal systems. This may be used by us for assessment and analysis and so that we develop and improve our services to you and other customers and protect our interests.
8.2
We may give information about you in the following circumstances;
8.2.1
To people who provide a service to us or are acting as agents, on the understanding that they will keep the information confidential.
8.2.2
To your network provider
8.2.3
If we are required to give the information for legal reasons.

9. Law covering this agreement

9.1
This agreement is covered by the law of New Zealand.

10. Complaints and Queries

10.1
Any complaints or queries about the easy dd™ alerts should be addressed in writing to easy dd™ alerts – P O Box 54-090, Mana, Porirua or via email to alerts@directdebit.co.nz
10.2
Any complaints or queries about the easy dd™ rewards should be addressed in writing to easy dd™ rewards – P O Box 54-090, Mana, Porirua or via email to rewards@directdebit.co.nz

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